Frequently Asked Questions

What is sublimation?

Sublimation printing is a digital printing process that uses heat and pressure to transfer dye onto different materials that are high in polyester.

The full process (since you asked):

  1. I print a design onto special sublimation transfer paper using sublimation inks that are installed in my sublimation printer. (I know lots of 'sublimation' going on here.)
  2. Then, I place the paper onto a high polyester count fabric or prepared object and heat it with a heat press at very high heat.
  3. The heat turns the inks into a gas, and the polyester material absorbs the ink. The ink will only adhere to the polyester fibers.
  4. As a result, we get a permanent, vibrant print that won’t crack over time.

TADA, there you have it, science did pay off in high school!

Why do you use high polyester count fabrics?

The sublimation inks will only adhere to the polyester fibers of the fabric, etc. The higher the poly count the more vibrant the design will be. The lower the poly count (48-50%), the design may look vintage or faded. No poly, the second it is washed then the design will go away.

What are the benfits of sublimation?

Oh, glad you asked!

1. The colors are vibrant and long lasting.

2. No texture or raised surface.

3. Unlimited design options.

Can you sublimate on black or darker color fabrics?

No. unfortunately, I am only able to sublimate on lighter color fabrics. The inks may adhere but will not be visible to the eye and they will blend with the color of the fabric, kinda like blending crayon colors, some colors may change shades if not printed on white fabric. Which also means even on lighter colors, anything white in the design will be the fabric color. Golly, I hope that makes sense!

Why does my bleached t-shirt look different from the one pictured on the website?

Well, the bleached tees are all bleached by me (not ordered) and no two are ever alike. It's just the way it is. I have spent many long hours perfecting the bleaching process and would never sell anything that I wouldn't wear myself!

What is your turn around time?

Well, I am a one woman show, and I would love to offer next day but sometimes that is not possible or even logical, so at this time I offer a 5-7 business day turn around. (Holidays, weekends and my personal vacations do not count in business days.)

What is your return policy?

Once an order is placed, it cannot be changed, modified or cancelled.

We are not responsible for lost or stolen packages. Please contact your local USPS on procedures for filing a claim.

ALL pre-order or clearance items are FINAL SALE.

If you are unhappy with your purchase once you receive it, you will have up to 7 days from delivery date to contact us to discuss your options. You will be able to choose between a store credit or an exchange. NO CASH REFUND WILL BE GIVEN.

Customers are responsible for return costs. We will NOT issue a return label. Please include your name as well as order number in AND on the return package.

Items must be returned unworn, unwashed, scent free, pet hair free, and MUST BE SMOKE FREE!

Custom or personalized items CANNOT be refunded or exchanged.

Damaged items must be reported within 48 hours of the delivery date. If not reported, we are NOT responsible. Please email a picture of the item and the packaging to carolinarags@gmail.com along with the specific issue.